FAQs

reach out to us.

    • What is Don't Panic?

      Don't Panic is a shared home for the things your household needs to remember. The insurance renewals, the car's annual inspection, the travel documents that expire quietly, the paperwork you know is somewhere. Most families run on one person's memory. Don't Panic takes that load out of one head and puts it somewhere everyone can see, share and pick up. You add the people, pets, cars and home that make up your household, keep the important documents in one vault, and we remind you before anything runs out.

    • Who is it for?

      Anyone who is the one who holds it all. That might be a parent, a partner, or the one flatmate who always knows when the bills are due. Don't Panic works for a family with two kids and a dog, a couple with a shared home and two cars, or someone managing things for themselves. If you have ever lain awake wondering whether the car insurance renewed or when the cat's vaccinations are due, this is for you.

    • What do you mean by mental load?

      Mental load is the invisible work of remembering. Not doing the thing, but knowing the thing needs doing, when, and where the paperwork is. In most households it lands on one person, usually without anyone deciding it should. They become the one who knows, and everyone else asks them. We built Don't Panic around one belief: nobody in a family should have to hold it all in their head. When the information lives somewhere shared, anyone can pick it up, and the person who used to carry it gets to put it down.

    • Is this another to-do list or calendar app?

      No. You already have those, and they are not the problem. Don't Panic does not try to run your week. It looks after the big things that only come round once or twice a year and get forgotten because nobody is thinking about them in between. Renewals, expiries, records and documents. We keep the detail so your calendar can stay for the things you actually plan.

    • What goes in the vault?

      Anything you would be stressed to lose. Insurance policies, vehicle documents, travel documents, tenancy or mortgage paperwork, health and vaccination records, pet microchip and insurance details, warranties. Upload a photo or a PDF and Don't Panic reads it for you, pulls out the key dates and details, and files it against the right person, pet, car or home. You stop keeping a folder of screenshots and start having a single place to look.

    • What will it remind me about?

      Any dated item in your vault. When a document has an expiry or renewal date, Don't Panic tracks it and reminds you well before the deadline, not the day after. Vehicle inspections, road tax and insurance, with as many cars as your household runs. Pet vaccinations, worming and insurance renewals. Travel documents, tenancy dates, warranties. Everything coming up shows on your home page, so you can see what the next few months hold at a glance instead of carrying it in your head.

    • Can I share it with my partner or family?

      Yes, that is the whole point. Invite your partner into your household and they see exactly what you see, with equal access. Nobody is the admin and nobody is the assistant. Add your children and pets so their records live alongside yours, and choose whether children can view the household's information. We are also working on ways to give wider family a window in, so grandparents can check a shoe size or a birthday without you being the go-between. More on that after launch.

    • What if the kids live across two homes?

      We are building for this. Plenty of families are not one household, and the mental load of a child's records does not stop at the front door. Our plan is that a child's information can be shared with both parents, wherever they each live, so vaccination records, school details and renewals are kept once and seen by everyone who needs them. Neither parent has to join the other's household to make that work. This is coming after launch, and if it matters to you, join the waitlist and tell us. It will help us get it right.

    • We are planning a move. Can Don't Panic help?

      Soon. Moving is where the mental load peaks, and it is where Don't Panic started, so it is high on our list. We are building a moving companion that sits alongside your household, so the planning does not fall on one person and nothing has to be set up twice when you arrive. We will share more as it takes shape. In the meantime, the vault and reminders already cover the paperwork side of a move, and joining the waitlist means you will hear first when the rest is ready.

    • Is my family's information safe?

      We built Don't Panic to hold sensitive documents, so we take that seriously. Your data is encrypted, stored securely, and only visible to the people you choose to share it with. We never sell your information and never use it for advertising. We do not store passwords and we do not connect to your bank accounts.

    • How much does it cost?

      We have not published pricing yet. Don't Panic will be a simple subscription, with a Solo option and a Household option that covers the adults in your home. There will be a free trial so you can see whether it works for your family before you pay anything. Founding households who join early will get a price that reflects that. Full details are coming soon, and the waitlist will hear first.

    • When can I start using it?

      We are launching to a small group of founding households before the end of November 2026, with wider access to follow. Don't Panic runs in your web browser, so there is nothing to install and it works on your laptop, tablet and phone. Join the waitlist and you will be first in line. You can also follow our public roadmap to see what we are building next and tell us what matters most to you.